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PT. Bayu Buana, Tbk is The Operator for website ("site"). Websites, modules, settings and preparation of the content contained in the site are copyright owned by PT. Bayu Buana, Tbk and or / third party providers and distributors who are licensed to The Operator.


Limitation on use
The Operator provides limits that the using of the site is non-exclusive, non-transferable, can not be licensed in accordance with the terms and provisions contained in the site. You agree that you :

Users of this site must register by providing certain data with consideration operator to allow you to use this site. You represent and warrant that :

If you provide information that is incorrect or incomplete, then the operator has reason to state that such information is untrue or incomplete and the Operator reserves the right to suspend or terminate your account and refuse any and all current or access to later in the use of this site. Operator is not responsible for any loss or harm that may occur, where such loss or damage caused by inaccurate information or incomplete given by you.

After registering, you will receive a password and user identity. Obligated to maintain the confidentiality of your password and user ID. You are fully responsible for all activities under your password or user identity. You can only use one user ID and password at one time and may not use a lot of user identity or password.

Password is only allowed to be used by yourself and you cannot allow other persons to use your account and password. You agree to immediately notify The Operator over the unauthorized use of your password or account or any other breach of security, and you should make sure that you have sign out of the account for each session. The operator will not be liable for any loss or damage arising from your failure to comply with these regulations.


For the purposes of this privacy policy, personal information is any information that can be linked to a specific individual, including without limitation the information, such as name, address, phone number, email address and credit card number and need to know to use our website mean :

Overview Information
The Operator is not required to but allowed from time to time to monitor and review any information transmitted or received through this site and reserves the right to do censor, edit, remove or prohibit the transmission or receipt of any information that is deemed inappropriate by The Operator as violation of the Terms and Conditions. During monitoring, information may be examined, recorded or copied by the operator, and agreed by the user of this site.

Online Booking and Purchase

Stated explicitly that all prices listed on this site do not include Value Added Tax (VAT), levies, fees, airport pick-up fee and any other charges along with fines or interest payable due to your negligence. You must pay the amount required to pay under this provision in full compliance with the request. All displayed prices for products and services are subject to change and prices are not final until full payment for such purchase of products and services has made. The booking fee is may payable for multiple bookings. You have to pay airport tax when needed. Some airlines or travel service providers may charge a fuel surcharge that may not be reflected in the prices shown and shall be as extra charge. Routing restrictions and other special conditions may apply.


Payment for the full amount required after you finish an order. Payment must be made through the website by credit card, KlikBCA, or Automated Teller Machine (ATM). If you pay with KlikBCA or Automated Teller Machine (ATM) then you have to send a confirmation of payment or contact our customer service as soon as you have made the payment. If not, then your payment might not be confirmed so may result in a delay process your booking confirmation. After your reservation has been confirmed then an e-ticket, hotel voucher or confirmation of payment will be issued only valid if your credit card payment has been confirmed or your payment has been received in our account. Please note that your reservation will be automatically release if we have not received the payment or we have not received the confirmation from you within 2 hours after the reservation made.

Booking and Cancellation for Purchase
Please note that terms and conditions for cancellation of bookings and purchases will vary for each product and service. Referring to the terms and conditions for a specific product or service, can be checked through our Sales and Customer Care office during office operating hours. If there are no terms and conditions for a specific product or service, you may cancel the booking or purchase by contacting The Sales and Customer Care or by visiting one of our branches during office operating hours. Cancellation, at your request, might not be allowed or may require a minimum processing time of different periods, in accordance with the terms and conditions that are specific to the type of products or services purchased. All cancellations of hotel reservation will be charged 10 percent of the transaction value and Administrative Fee. We need to info that the VAT and the cost of administration cannot be returned as these fees are paid to third parties. You agree to bear the full costs of cancellation, booking and administration fees for any products or services ordered but not used for any reason. In some cases, The Operator will charge additional cancellation fee and / or fee changes imposed by travel service providers.

Changes to Booking and Purchasing
You must know about the terms and conditions for changes of bookings and purchases will vary for each product and service , subject to the terms and conditions of each product or service. If there is no terms and conditions specific to a particular product or service, you CANNOT change your order or online purchase at this website. You can change your order or purchase online by contacting our Sales Department and our Customer Care team or by other means, which is visiting one of our branches during office operating hours. You can also send an email to our Sales Department and our Customer Service Team. However, we need time for 1 (one) working days to respond to an email request. Changes, at your request, must be received by the Operator at least 7 (seven) calendar days prior to travel or use to be effective and may be subject to an administration fee that you have to be borne in full.

Links / Connectors
This site may contain links or connection to other websites which are not maintained by The Operator and is provided solely as a convenience to you. The Operator has not reviewed all of linked website and is not responsible for the content of other websites and does not make any representations or warranties about any other websites or the contents or materials on such websites. Similarly, other web sites may also link to this site. Any third parties who want to establish a relationship with this site must obtain written consent from The Operator to do so and The Operator has the right to deny permission for any such links to the site. In particular, third parties cannot insert a link to any page other than the Home page of this site, without obtaining the written consent of The Operator to do so.

Law and Jurisdiction
Terms and Conditions, performance and all disputes arising out of or in connection with these Terms and Conditions shall be governed by the laws of the Republic of Indonesia. You agree and hereby submit to the jurisdiction of the courts of the Republic of Indonesia in all questions and controversies arising out of or in connection with these Terms and Conditions, performance and use of this site.

The Operator may terminate these Terms and Conditions and / or the provision of products and services at any time for any reason, including misuse of this site or your failure to comply with these Terms and Conditions. Such termination will not affect the right of The Operator to continue to provide assistance in accordance with the discretion of The Operator. Upon termination of these Terms and Conditions, all rights granted to you shall be stopped and returned to The Operator.

The Operator may at any time modify any part of this site, including products and services and the Terms and Conditions at its sole discretion without notice. The operator also reserves the right to reject any access of the individual / individuals and the use of the site at any time.

Additional Provision
Additional terms and conditions apply to reservations, purchases of products and services and other uses of portion of this site will be informed to you. If you do not agree to abide by the terms and conditions, including terms and conditions that apply in relation to certain products and services, then we will have rights to cancel your reservations.

The Operator reserves the right to communicate with you about this site. Copyright © under license by PT. Bayu Buana Tbk, Jl. Ir. H. Juanda III No. 2, Jakarta 10120, Indonesia.